FAQs
WHAT IS DEUS EX MACHINA?
Deus Ex Machina is a brand that celebrates the custom culture, blending motorcycles, surf, skate, and art into a unique lifestyle.
WHERE CAN I FIND DEUS EX MACHINA PRODUCTS?
You can explore our collections at deusmadridstore.com.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping. Check our website for more details.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, you’ll receive a tracking number via email.
WHAT IS YOUR RETURN POLICY?
We accept returns within a specified period. Items must be unused and in original packaging.
DO YOU OFFER EXCHANGES?
Yes, exchanges are possible depending on product availability.
HOW DO I KNOW IF AN ITEM IS IN STOCK?
Stock availability is shown on our product pages.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit cards and other secure payment options.
CAN I CANCEL MY ORDER?
Orders can be canceled before they are shipped. Contact us for assistance.
DO YOU HAVE A PHYSICAL STORE?
Yes, visit deusmadridstore.com for locations.
HOW CAN I CONTACT CUSTOMER SERVICE?
Reach out through the contact form on our website.
DO YOU OFFER GIFT CARDS?
Yes, gift cards are available for purchase online.
HOW DO I CARE FOR MY DEUS PRODUCTS?
Follow the care instructions provided with each product.
ARE YOUR PRODUCTS LIMITED EDITION?
Some items are exclusive or limited edition. Check our website for details.
CAN I REQUEST A CUSTOM ORDER?
Custom orders are subject to availability. Contact us for inquiries.
DO YOU COLLABORATE WITH ARTISTS?
Yes, we frequently collaborate with artists and designers.
HOW CAN I STAY UPDATED ON NEW RELEASES?
Subscribe to our newsletter or follow us on social media.
DO YOU OFFER REPAIRS OR MAINTENANCE?
Repair services depend on the product. Contact us for more information.
WHAT MATERIALS ARE USED IN YOUR PRODUCTS?
We use high-quality materials, detailed on each product page.
CAN I RETURN SALE ITEMS?
Sale items are typically final sale unless otherwise stated.
HOW DO I KNOW MY SIZE?
Refer to our size guide for accurate measurements.
DO YOU HAVE A LOYALTY PROGRAM?
Yes, join our loyalty program for exclusive benefits.
CAN I ORDER ITEMS NOT LISTED ONLINE?
Only items available online can be purchased.
HOW LONG DOES SHIPPING TAKE?
Shipping times vary depending on your location.
DO YOU OFFER WHOLESALE?
Wholesale inquiries are welcome. Contact us for details.
ARE YOUR PRODUCTS SUSTAINABLE?
We prioritize sustainability in our materials and processes.
CAN I CHANGE MY SHIPPING ADDRESS?
Address changes must be made before your order ships.
DO YOU HAVE A WARRANTY POLICY?
Warranties vary by product. Check the product description for details.
HOW DO I USE A DISCOUNT CODE?
Enter your code at checkout to apply the discount.
CAN I ORDER BY PHONE?
All orders must be placed online.
DO YOU RESTOCK SOLD-OUT ITEMS?
Restocks depend on availability. Sign up for notifications.
WHAT IF MY ORDER IS DAMAGED?
Contact us immediately for assistance with damaged items.
DO YOU OFFER PERSONALIZATION?
Some products can be personalized. Check the product details.
HOW DO I JOIN YOUR TEAM?
Career opportunities are listed on our website.
CAN I DONATE TO CHARITIES THROUGH DEUS?
We support various initiatives. Follow us for updates.
DO YOU HOST EVENTS?
Yes, we host events worldwide. Stay tuned for announcements.
HOW CAN I BECOME A DEUS AMBASSADOR?
Ambassador programs are selective. Reach out to us for details.
WHERE ARE YOUR PRODUCTS MADE?
Our products are crafted in various locations globally.
CAN I REQUEST A CATALOG?
Digital catalogs are available on our website.
DO YOU HAVE A KIDS’ COLLECTION?
Yes, explore our kids’ range online.
HOW DO I CARE FOR LEATHER PRODUCTS?
Use recommended leather conditioners for maintenance.
CAN I RETURN A GIFT?
Gifts can be returned with proof of purchase.
DO YOU OFFER STYLING ADVICE?
Yes, contact our team for styling tips.
HOW DO I REPORT A WEBSITE ISSUE?
Notify us through the contact form on our site.
CAN I SHARE MY DEUS EXPERIENCE?
We love hearing from you! Tag us on social media.
DO YOU HAVE A PRESS PAGE?
Yes, media inquiries are welcome. Visit our website.
HOW DO I MANAGE MY SUBSCRIPTION?
Update your preferences via the link in our emails.
CAN I REQUEST A PRODUCT NOT LISTED?
We only sell items available online.
DO YOU OFFER VIRTUAL SHOPPING ASSISTANCE?
Yes, contact us for personalized shopping help.
HOW DO I KNOW IF A PRODUCT IS AUTHENTIC?
Shop only through deusmadridstore.com for genuine products.
CAN I ORDER A PRE-RELEASE ITEM?
Pre-orders are announced on our website.
DO YOU HAVE A SIZE GUIDE FOR APPAREL?
Yes, refer to our size guide for accurate measurements.
HOW DO I APPLY FOR AN INTERNSHIP?
Internship opportunities are listed on our website.
CAN I REQUEST A LOOKBOOK?
Digital lookbooks are available online.
DO YOU OFFER CUSTOM FRAMING?
Custom framing services depend on the product.
HOW DO I REDEEM A GIFT CARD?
Enter the gift card code at checkout.
CAN I CHANGE MY ORDER AFTER PLACING IT?
Changes are only possible before the order ships.
DO YOU HAVE A COMMUNITY FORUM?
Join our social media channels for community discussions.
HOW DO I KNOW IF A PRODUCT IS ETHICALLY MADE?
We prioritize ethical production. Details are on our website.
CAN I REQUEST A SPECIAL PACKAGING?
Special packaging may be available upon request.
DO YOU OFFER VINTAGE ITEMS?
Vintage collections are occasionally released. Stay updated!
HOW DO I PROVIDE FEEDBACK?
We value your input! Share your thoughts via our contact form.
CAN I ORDER A SAMPLE?
Samples are not available for individual purchase.
DO YOU HAVE A MOBILE APP?
Our website is mobile-friendly for easy browsing.
HOW DO I STAY INFORMED ABOUT COLLABORATIONS?
Follow us on social media for collaboration news.
CAN I REQUEST A DESIGN COLLABORATION?
Collaboration inquiries are welcome. Contact us for details.
DO YOU OFFER CUSTOM BIKE BUILD SERVICES?
Custom builds are available through select locations.
HOW DO I CARE FOR DENIM PRODUCTS?
Follow the care instructions provided with your denim items.
CAN I RETURN A PRODUCT WITHOUT A RECEIPT?
Proof of purchase is required for returns.
DO YOU HAVE A STUDENT DISCOUNT?
Student discounts may be available during promotions.
HOW DO I KNOW IF A PRODUCT IS MACHINE WASHABLE?
Check the care label for washing instructions.
CAN I ORDER A REPLACEMENT PART?
Replacement parts depend on availability. Contact us for details.
DO YOU OFFER ENGRAVING SERVICES?
Engraving is available for select products.
HOW DO I REQUEST A PRIVATE SHOPPING EXPERIENCE?
Private shopping can be arranged. Reach out to us.
CAN I DONATE MY OLD DEUS PRODUCTS?
We occasionally accept donations for charity initiatives.
DO YOU HAVE A SUSTAINABILITY REPORT?
Our sustainability efforts are detailed on our website.
HOW DO I KNOW IF A PRODUCT IS WATERPROOF?
Product descriptions include waterproof details.
CAN I ORDER A CUSTOM BIKE PAINT JOB?
Custom paint services are offered in select locations.
DO YOU OFFER WORKSHOPS OR CLASSES?
Workshops are held periodically. Check our events page.
HOW DO I CARE FOR WOODEN PRODUCTS?
Use recommended wood care products for maintenance.
CAN I REQUEST A PRODUCT DEMO?
Demos are not typically offered for online purchases.
DO YOU HAVE A BLOG?
Yes, explore our blog for stories and updates.
HOW DO I KNOW IF A PRODUCT IS UNISEX?
Product descriptions specify if an item is unisex.
CAN I ORDER A CUSTOM SURFBOARD?
Custom surfboards are available through select partners.
DO YOU OFFER A MILITARY DISCOUNT?
Military discounts may be available during promotions.
HOW DO I CARE FOR TECHNICAL FABRICS?
Follow the care instructions for technical fabrics.
CAN I REQUEST A CATALOG IN ANOTHER LANGUAGE?
Catalogs are available in select languages online.
DO YOU HAVE A PODCAST?
Yes, listen to our podcast for brand stories.
HOW DO I KNOW IF A PRODUCT IS HANDMADE?
Handmade items are noted in product descriptions.
CAN I ORDER A CUSTOM SKATEBOARD?
Custom skateboards are available through select collaborations.
DO YOU OFFER A SENIOR DISCOUNT?
Senior discounts may be available during promotions.
HOW DO I CARE FOR OUTDOOR GEAR?
Outdoor gear should be maintained as per instructions.
CAN I REQUEST A PRODUCT REVIEW?
Product reviews can be shared on our website.
DO YOU HAVE A YOUTUBE CHANNEL?
Yes, subscribe to our channel for videos.
HOW DO I KNOW IF A PRODUCT IS VEGAN?
Vegan products are labeled in descriptions.
CAN I ORDER A CUSTOM WATCH?
Custom watches are limited edition. Check for availability.
DO YOU OFFER A FIRST RESPONDER DISCOUNT?
Discounts for first responders may be available.
HOW DO I CARE FOR KNITWEAR?
Follow the care label for knitwear maintenance.
CAN I REQUEST A STYLIST CONSULTATION?
Stylist consultations are available upon request.
DO YOU HAVE A BOOK?
Yes, our books are available for purchase online.
HOW DO I KNOW IF A PRODUCT IS ORGANIC?
Organic products are specified in descriptions.
CAN I ORDER A CUSTOM ART PIECE?
Custom art is available through select collaborations.
DO YOU OFFER A TEACHER DISCOUNT?
Teacher discounts may be available during promotions.
HOW DO I CARE FOR SUEDE PRODUCTS?
Use suede-specific cleaners for maintenance.
CAN I REQUEST A PRODUCT RECOMMENDATION?
Our team can help with recommendations. Contact us.
DO YOU HAVE A NEWSLETTER?
Yes, subscribe for updates on new releases.
HOW DO I KNOW IF A PRODUCT IS RECYCLED?
Recycled materials are noted in product details.
CAN I ORDER A CUSTOM JEWELRY PIECE?
Custom jewelry is available in limited editions.
DO YOU OFFER A BIRTHDAY DISCOUNT?
Birthday discounts may be available for members.
HOW DO I CARE FOR SILK PRODUCTS?
Silk requires delicate handling. Follow care instructions.
CAN I REQUEST A FIT GUIDE?
Fit guides are available on our website.
DO YOU HAVE A CHARITY PROGRAM?
Yes, we support various charitable initiatives.
HOW DO I KNOW IF A PRODUCT IS FAIR TRADE?
Fair trade items are labeled in descriptions.
CAN I ORDER A CUSTOM BAG?
Custom bags are available through select collaborations.
DO YOU OFFER A REFERRAL PROGRAM?
Yes, refer friends for exclusive rewards.
HOW DO I CARE FOR COTTON PRODUCTS?
Cotton should be washed as per care labels.
CAN I REQUEST A SIZE EXCHANGE?
Exchanges are subject to availability. Contact us.
DO YOU HAVE A FOUNDATION?
Yes, our foundation supports various causes.
HOW DO I KNOW IF A PRODUCT IS CRUELTY-FREE?
Cruelty-free products are specified in details.
CAN I ORDER A CUSTOM HAT?
Custom hats are available in limited editions.
DO YOU OFFER A WEDDING REGISTRY?
Wedding registries can be arranged. Contact us.
HOW DO I CARE FOR SYNTHETIC FABRICS?
Follow care instructions for synthetic fabrics.
CAN I REQUEST A COLOR SWATCH?
Color swatches may be available upon request.
DO YOU HAVE A RESALE PROGRAM?
Resale programs are occasionally offered. Stay updated.
HOW DO I KNOW IF A PRODUCT IS BIODEGRADABLE?
Biodegradable items are noted in descriptions.
CAN I ORDER A CUSTOM SCARF?
Custom scarves are available in limited editions.
DO YOU OFFER A CORPORATE GIFT SERVICE?
Corporate gifts can be arranged. Contact us.
HOW DO I CARE FOR METAL PRODUCTS?
Metal should be cleaned as per instructions.
CAN I REQUEST A FABRIC SAMPLE?
Fabric samples may be available upon request.
DO YOU HAVE A RECYCLING PROGRAM?
Yes, we encourage recycling of our products.
HOW DO I KNOW IF A PRODUCT IS NON-TOXIC?
Non-toxic items are labeled in descriptions.
CAN I ORDER A CUSTOM BLANKET?
Custom blankets are available in limited editions.
DO YOU OFFER A GIFT WRAPPING SERVICE?
Gift wrapping may be available upon request.
HOW DO I CARE FOR CERAMIC PRODUCTS?
Ceramic should be handled with care. Follow instructions.
CAN I REQUEST A MATERIAL GUIDE?
Material guides are available on our website.
DO YOU HAVE A UPCYCLING PROGRAM?
Yes, we support upcycling initiatives.
HOW DO I KNOW IF A PRODUCT IS HYPOALLERGENIC?
Hypoallergenic items are specified in details.
CAN I ORDER A CUSTOM CUSHION?
Custom cushions are available in limited editions.
DO YOU OFFER A PERSONAL SHOPPER SERVICE?
Personal shopping can be arranged. Contact us.
HOW DO I CARE FOR GLASS PRODUCTS?
Glass should be cleaned gently. Follow care instructions.
CAN I REQUEST A PRODUCT COMPARISON?
Our team can help with product comparisons.
DO YOU HAVE A ZERO-WASTE PROGRAM?
Yes, we aim for zero-waste production.
HOW DO I KNOW IF A PRODUCT IS OZONE-FRIENDLY?
Ozone-friendly items are noted in descriptions.
CAN I ORDER A CUSTOM RUG?
Custom rugs are available in limited editions.
DO YOU OFFER A VIRTUAL TRY-ON SERVICE?
Virtual try-ons may be available for select items.
HOW DO I CARE FOR BAMBOO PRODUCTS?
Bamboo should be maintained as per instructions.
CAN I REQUEST A DURABILITY TEST REPORT?
Durability reports may be available upon request.
DO YOU HAVE A CARBON-NEUTRAL PROGRAM?
Yes, we offset our carbon footprint.
HOW DO I KNOW IF A PRODUCT IS ANTIMICROBIAL?
Antimicrobial properties are specified in details.
CAN I ORDER A CUSTOM WALL ART?
Custom wall art is available through select collaborations.
DO YOU OFFER A STYLE CONSULTATION?
Style consultations can be arranged. Contact us.
HOW DO I CARE FOR STONE PRODUCTS?
Stone should be cleaned as per instructions.
CAN I REQUEST A PRODUCT CERTIFICATION?
Certifications may be available upon request.
DO YOU HAVE A WATER CONSERVATION PROGRAM?
Yes, we support water conservation efforts.
HOW DO I KNOW IF A PRODUCT IS FIRE-RESISTANT?
Fire-resistant items are labeled in descriptions.
CAN I ORDER A CUSTOM LAMP?
Custom lamps are available in limited editions.
DO YOU OFFER A HOME DELIVERY SERVICE?
Home delivery is available for select locations.
HOW DO I CARE FOR CONCRETE PRODUCTS?
Concrete should be maintained as per instructions.
CAN I REQUEST A PRODUCT SAFETY SHEET?
Safety sheets may be available upon request.
DO YOU HAVE A WILDLIFE CONSERVATION PROGRAM?
Yes, we support wildlife conservation initiatives.
HOW DO I KNOW IF A PRODUCT IS UV-RESISTANT?
UV-resistant items are noted in descriptions.
CAN I ORDER A CUSTOM MIRROR?
Custom mirrors are available in limited editions.
DO YOU OFFER A SETUP SERVICE FOR PRODUCTS?
Setup services depend on the product. Contact us.
HOW DO I CARE FOR RESIN PRODUCTS?
Resin should be cleaned gently. Follow care instructions.
CAN I REQUEST A PRODUCT LIFESPAN GUIDE?
Lifespan guides may be available upon request.
DO YOU HAVE A REFORESTATION PROGRAM?
Yes, we support reforestation efforts.
HOW DO I KNOW IF A PRODUCT IS SHOCK-RESISTANT?
Shock-resistant items are specified in details.
CAN I ORDER A CUSTOM CLOCK?
Custom clocks are available in limited editions.
DO YOU OFFER A INSTALLATION SERVICE?
Installation services depend on the product.
HOW DO I CARE FOR ACRYLIC PRODUCTS?
Acrylic should be cleaned as per instructions.
CAN I REQUEST A PRODUCT TESTIMONIAL?
Testimonials can be shared on our website.
DO YOU HAVE A CLEAN ENERGY PROGRAM?
Yes, we support clean energy initiatives.
HOW DO I KNOW IF A PRODUCT IS SCRATCH-RESISTANT?
Scratch-resistant items are labeled in descriptions.
CAN I ORDER A CUSTOM VASE?
Custom vases are available in limited editions.
DO YOU OFFER A ASSEMBLY SERVICE?
Assembly services depend on the product.
HOW DO I CARE FOR MARBLE PRODUCTS?
Marble should be maintained as per instructions.
CAN I REQUEST A PRODUCT USAGE GUIDE?
Usage guides are available on our website.
DO YOU HAVE A PLASTIC REDUCTION PROGRAM?
Yes, we aim to reduce plastic use.
HOW DO I KNOW IF A PRODUCT IS WEATHERPROOF?
Weatherproof items are noted in descriptions.
CAN I ORDER A CUSTOM PLANTER?
Custom planters are available in limited editions.
DO YOU OFFER A MAINTENANCE SERVICE?
Maintenance services depend on the product.
HOW DO I CARE FOR TERRAZZO PRODUCTS?
Terrazzo should be cleaned as per instructions.
CAN I REQUEST A PRODUCT CARE KIT?
Care kits may be available upon request.
DO YOU HAVE A SUSTAINABLE PACKAGING PROGRAM?
Yes, we use sustainable packaging materials.
HOW DO I KNOW IF A PRODUCT IS STAIN-RESISTANT?
Stain-resistant items are specified in details.
CAN I ORDER A CUSTOM COASTER?
Custom coasters are available in limited editions.
DO YOU OFFER A REPAIR SERVICE?
Repair services depend on the product.
HOW DO I CARE FOR LINEN PRODUCTS?
Linen should be washed as per care labels.
CAN I REQUEST A PRODUCT WARRANTY GUIDE?
Warranty guides are available on our website.
DO YOU HAVE A COMMUNITY SUPPORT PROGRAM?
Yes, we support local communities.
HOW DO I KNOW IF A PRODUCT IS FADE-RESISTANT?
Fade-resistant items are labeled in descriptions.
CAN I ORDER A CUSTOM TRAY?
Custom trays are available in limited editions.
DO YOU OFFER A REFINISHING SERVICE?
Refinishing services depend on the product.
HOW DO I CARE FOR WOOL PRODUCTS?
Wool should be maintained as per instructions.
CAN I REQUEST A PRODUCT RECYCLING GUIDE?
Recycling guides are available on our website.
DO YOU HAVE A SOCIAL RESPONSIBILITY PROGRAM?
Yes, we are committed to social responsibility.
HOW DO I KNOW IF A PRODUCT IS MOISTURE-WICKING?
Moisture-wicking items are noted in descriptions.
CAN I ORDER A CUSTOM CANDLE?
Custom candles are available in limited editions.
DO YOU OFFER A RESTORATION SERVICE?
Restoration services depend on the product.
HOW DO I CARE FOR CASHMERE PRODUCTS?
Cashmere requires delicate handling. Follow care instructions.
CAN I REQUEST A PRODUCT DONATION?
Donation requests are reviewed case by case.
DO YOU HAVE A DIVERSITY AND INCLUSION PROGRAM?
Yes, we promote diversity and inclusion.
HOW DO I KNOW IF A PRODUCT IS BREATHABLE?
Breathable items are specified in details.
CAN I ORDER A CUSTOM INCENSE HOLDER?
Custom incense holders are available in limited editions.
DO YOU OFFER A CLEANING SERVICE?
Cleaning services depend on the product.
HOW DO I CARE FOR ALPACA PRODUCTS?
Alpaca should be maintained as per instructions.
CAN I REQUEST A PRODUCT SUSTAINABILITY REPORT?
Sustainability reports are available on our website.
DO YOU HAVE A FAIR LABOR PROGRAM?
Yes, we ensure fair labor practices.
HOW DO I KNOW IF A PRODUCT IS ODOR-RESISTANT?
Odor-resistant items are labeled in descriptions.
CAN I ORDER A CUSTOM BOOKEND?
Custom bookends are available in limited editions.
DO YOU OFFER A POLISHING SERVICE?
Polishing services depend on the product.
HOW DO I CARE FOR ANGKOR PRODUCTS?
Angkor should be cleaned as per instructions.
CAN I REQUEST A PRODUCT ETHICS STATEMENT?
Ethics statements are available on our website.
DO YOU HAVE A WOMEN’S EMPOWERMENT PROGRAM?
Yes, we support women’s empowerment initiatives.
HOW DO I KNOW IF A PRODUCT IS STATIC-RESISTANT?
Static-resistant items are noted in descriptions.
CAN I ORDER A CUSTOM KEYCHAIN?
Custom keychains are available in limited editions.
DO YOU OFFER A PROTECTIVE COATING SERVICE?
Protective coatings depend on the product.
HOW DO I CARE FOR HEMP PRODUCTS?
Hemp should be washed as per care labels.
CAN I REQUEST A PRODUCT TRANSPARENCY REPORT?
Transparency reports are available on our website.
DO YOU HAVE A YOUTH EMPOWERMENT PROGRAM?
Yes, we support youth empowerment initiatives.
HOW DO I KNOW IF A PRODUCT IS PILLING-RESISTANT?
Pilling-resistant items are specified in details.
CAN I ORDER A CUSTOM PHONE CASE?
Custom phone cases are available in limited editions.
DO YOU OFFER A SEALING SERVICE?
Sealing services depend on the product.
HOW DO I CARE FOR TENCEL PRODUCTS?
Tencel should be maintained as per instructions.
CAN I REQUEST A PRODUCT IMPACT REPORT?
Impact reports are available on our website.
DO YOU HAVE A DISABILITY INCLUSION PROGRAM?
Yes, we promote disability inclusion.
HOW DO I KNOW IF A PRODUCT IS WRINKLE-RESISTANT?
Wrinkle-resistant items are labeled in descriptions.
CAN I ORDER A CUSTOM LAPTOP SLEEVE?
Custom laptop sleeves are available in limited editions.
DO YOU OFFER A WATERPROOFING SERVICE?
Waterproofing services depend on the product.
HOW DO I CARE FOR MODAL PRODUCTS?
Modal should be washed as per care labels.
CAN I REQUEST A PRODUCT INNOVATION REPORT?
Innovation reports are available on our website.