Returns

At Deus Madrid Store, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Return Policy

• Items must be returned within 14 days of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• To initiate a return, please contact our customer service team.

Non-Returnable Items
Certain items cannot be returned, including:

• Gift cards
• Custom or personalized products

Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a few business days.

Shipping Returns
You’ll be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us for further assistance.

Questions?
If you have any questions about our returns policy, feel free to reach out to us. We’re happy to help!